ORBIT² earrings

ORDERS:

You will receive an Order Confirmation by email after placing your order, and a Shipping Confirmation once your order has been sent. In the event that an item is unavailable, we will contact you shortly by e-mail.

All the jewellery is hand made with care and precision in our aka jewellery studio and can take  2-14 business days to be completed before shipping. Most of designs are made to order. 

If you have an urgent request, please let us know by email info@akajewellery.com and we will do our best to meet your deadlines. 

 SHIPPING:

All rates are calculated at checkout,  so please enter your shipping address at checkout to determine shipping cost.  

• All items are either shipped with DHL express international service or with regular post depending on what you choose at the checkout. 

Customers are responsible for customs & duties fees of any apply. These duties and taxes are non-refundable.

RETURNS:

Thank you for shopping at AKA Jewellery, where each piece is handcrafted with care, specifically for you. Due to the bespoke, made-to-order nature of our jewellery, we have a specific return policy to ensure clarity and fairness.

Handmade to Order Items:

• Manufacturing Faults: We take pride in the quality of our craftsmanship. If you believe your piece has a manufacturing fault, please contact us within 7 days of receiving your order, providing clear photos and a detailed description of the issue.
• Fit Issues: If you experience a significant fit issue that deviates from the provided measurements, please contact us within 7 days of receiving your order with photographic evidence and a detailed explanation.
• Resolution: In the event of a confirmed manufacturing fault or fit issue, we will offer store credit for the value of the returned item.
• Shipping Costs: The customer is responsible for all return shipping costs. We recommend using a tracked and insured shipping method, as we cannot be held responsible for items lost or damaged in transit.
• Exclusions: Due to the personalized nature of our products, we cannot accept returns for the following reasons:
• Change of mind
• Slight variations in materials (which are inherent in handmade items)
• Incorrect measurements provided by the customer
• Personalized or customized pieces
• Items that have been worn, damaged, or altered after receipt

Gift Cards:

• All gift card sales are final and non-refundable.
• Gift cards can only be used as store credit.

Return Process:

1. Contact Us: Please email info@akajewellery.com with your order number, photos, and a detailed description of the issue.
2. Assessment: Our team will assess your claim and determine if it falls within our return policy.
3. Return Authorization: If your return is approved, we will provide you with return instructions, including the return shipping address.
4. Shipment: Carefully package the item in its original packaging and ship it using a tracked and insuredshipping method.
5. Store Credit: Once we receive and inspect the returned item, we will issue store credit to your account within 7 business days.

Important Notes:

• Items must be returned in their original condition and packaging, with all tags and labels intact.
• We reserve the right to refuse returns that do not meet our policy requirements.
• This policy is subject to change without notice.

We are committed to providing you with beautiful, handcrafted jewellery. If you have any questions or concerns, please do not hesitate to contact us.